{"id":989,"date":"2020-06-17T11:38:33","date_gmt":"2020-06-17T15:38:33","guid":{"rendered":"http:\/\/demo-css-littoral.devix.ca\/?page_id=989"},"modified":"2026-01-06T14:23:26","modified_gmt":"2026-01-06T19:23:26","slug":"complaints-and-student-protector","status":"publish","type":"page","link":"https:\/\/demo-cssdulittoral.devkz411.com\/en\/parents-and-students\/complaints-and-student-protector\/","title":{"rendered":"Complaints and Student Ombudsman"},"content":{"rendered":"\n
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Complaint Management<\/strong><\/p>\n\n\n\n

In Quebec, the Education Act<\/em> (section 220.2) requires school service centres to have a Procedure for the Examination of Complaints from Students or their Parents<\/em>, which stipulates that a student and\/or his parents may make a complaint about the services offered by the School Service Centre or request a review of a decision.<\/p>\n\n\n\n

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PROCEDURE FOR FILING A COMPLAINT<\/strong><\/h3>\n\n\n\n

Step 1<\/p>\n\n\n\n

Speak directly to the person involved in the situation or contact their immediate superior.<\/h4>\n\n\n\n

Many situations are easily resolved by speaking directly to the person involved. Sometimes, it is simply a matter of communicating with the staff member implicated in the situation. If the complainant is not satisfied with the results after speaking directly to the person involved, or he or she is not able to speak directly with the person involved, he or she is invited to contact the immediate superior of the staff member involved in the situation. The latter shall review the complaint and attempt, if possible, to resolve the situation.<\/p>\n\n\n\n

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Step 2<\/p>\n\n\n\n

Contact the person responsible for complaints<\/h4>\n\n\n\n

If the previous step still does not resolve the situation to the complainant\u2019s satisfaction, the complainant is invited to contact the person responsible for complaints.<\/p>\n\n\n\n

The person responsible for complaints verifies that steps 1 has been completed and ensures the admissibility of the complaint.<\/p>\n\n\n\n

If the complaint is found to be admissible, the person responsible for complaints will determine whether the criteria set out in sections 9 to 12 of the Education Act<\/em> have been met. If not, the complaint is transferred to the Student Ombudsman.<\/p>\n\n\n\n

Person responsible for complaints<\/strong>
Val\u00e9rie Roux, Secretary-General
789 rue Beaulieu
Sept-\u00celes, Quebec  G4R 1P8
Telephone : 418 962-5558<\/a>, ext. 5509
Email: sg@cssdulittoral.gouv.qc.ca<\/a><\/p>\n\n\n\n

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Step 3<\/p>\n\n\n\n

Contact the Regional Student Ombudsman<\/h4>\n\n\n\n

A complainant who is not satisfied with the way of his or her complaint has been handled by the School Service Centre may request the intervention of the Student Ombudsman for examination.<\/p>\n\n\n\n

The student or their parent may choose the form of communication that best suits them among the following :<\/p>\n\n\n\n