{"id":993,"date":"2020-06-17T11:38:45","date_gmt":"2020-06-17T15:38:45","guid":{"rendered":"http:\/\/demo-css-littoral.devix.ca\/?page_id=993"},"modified":"2026-01-07T13:33:12","modified_gmt":"2026-01-07T18:33:12","slug":"protecteur-du-citoyen","status":"publish","type":"page","link":"https:\/\/demo-cssdulittoral.devkz411.com\/en\/parents-and-students\/protecteur-du-citoyen\/","title":{"rendered":"Qu\u00e9bec Ombudsman"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">The mission of the Qu\u00e9bec Ombudsman is to assure that the rights of citizens are upheld in their dealings with the public service. He is impartial and independent, and his services are free of charge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Qu\u00e9bec Ombudsman intervenes to prevent or correct infringement of rights, abuse, negligence, inaction or errors that affect citizens in their dealings with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A department or an agency of the Government of Qu\u00e9bec;<\/li>\n\n\n\n<li>An institution within the health and social services network (generally as a second instance).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Thus, since May 1, 2017, under the <a href=\"http:\/\/legisquebec.gouv.qc.ca\/en\/showDoc\/cs\/D-11.1\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Act to facilitate the disclosure of wrongdoings relating to public bodies<\/em><\/a>, any person may, at all times, disclose information to the Qu\u00e9bec Ombudsman indicating that a wrongdoing has been committed or is about to be committed against a public body. A disclosure may be made anonymously or not.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recourse to the Qu\u00e9bec Ombudsman is simple and accessible. When solicited, he:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Examine the complaint and listen to all the parties concerned;<\/li>\n\n\n\n<li>Carry out a rigorous and objective investigation;<\/li>\n\n\n\n<li>If he sees that an error or an injustice has been committed, he transmits his recommendations to the authority concerned so that it can correct the situation as quickly as possible.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Since October 19, 2018, the Act also provides for protection against reprisal for whistleblowers and people who cooperate in audits and investigations. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more information, please visit the following websites:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/divulgation.protecteurducitoyen.qc.ca\/en\/mandate\/role-and-powers\" target=\"_blank\" rel=\"noreferrer noopener\">Direction des enqu\u00eates sur les divulgations en mati\u00e8re d\u2019int\u00e9grit\u00e9 publique<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/protecteurducitoyen.qc.ca\/en\" target=\"_blank\" rel=\"noreferrer noopener\">Qu\u00e9bec Ombudsman<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Anyone may contact the Qu\u00e9bec Ombudsman for information regarding the possibility of making a disclosure or for advice on the procedure to follow. The Qu\u00e9bec Ombudsman is there to help you and to accompany you in the process. Complaints are treated with the utmost confidentiality and the forms are secured to guarantee the confidentiality of your information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contact Information<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">800, place D&#8217;Youville 19<sup>e<\/sup> \u00e9tage<br>Qu\u00e9bec (Qu\u00e9bec) G1R 3P4<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">1080, c\u00f4te du Beaver Hall 10<sup>e<\/sup> \u00e9tage, bureau 1000<br>Montr\u00e9al (Qu\u00e9bec)&nbsp; H2Z 1S8<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Email: <a href=\"mailto:protecteur@protecteurducitoyen.qc.ca\">protecteur@protecteurducitoyen.qc.ca<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The mission of the Qu\u00e9bec Ombudsman is to assure that the rights of citizens are upheld in their dealings with the public service. He is impartial and independent, and his services are free of charge. The Qu\u00e9bec Ombudsman intervenes to prevent or correct infringement of rights, abuse, negligence, inaction or errors that affect citizens in<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":979,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-993","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Qu\u00e9bec Ombudsman - CSS du Littoral<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qu\u00e9bec Ombudsman - CSS du Littoral\" \/>\n<meta property=\"og:description\" content=\"The mission of the Qu\u00e9bec Ombudsman is to assure that the rights of citizens are upheld in their dealings with the public service. 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